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Information on the authenticity of customer reviews
Our website uses the Trusted Shops rating system to ensure the authenticity of customer reviews.
How is authenticity verified?
Trusted Shops uses various measures to ensure that the reviews are genuine and come from consumers who have actually purchased or used the products or services.
Trusted Shops uses various measures to ensure that the reviews are genuine and come from consumers who have actually purchased or used the products or services.
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- Automated invitation after purchase: After completing an order, consumers receive an automated email invitation from Trusted Shops to submit a review. The link in this email leads to a personalized review form that is directly linked to the specific purchase transaction. This ensures that only actual customers can submit a review.
- Verification for manual submissions: If a review is submitted directly via the Trusted Shops profile without prior invitation, technical filters and, in case of suspicion, manual verification of the proof of purchase (e.g. order number or invoice) will be requested to verify authenticity.
Further detailed information on the measures Trusted Shops takes to verify reviews can be found directly in Trusted Shops‘ buyer protection and rating system information .
